The Catlins Area School
Level 3 Retail
RETA3
Course Description
Recommended Prior Learning
You must have a part-time job in the retail field to support your learning and assessments if you choose this course.
This course provides a selection of level 3 unit standards that offer learning towards working in customer service environments where the learner may be responsible for managing customer interactions that are outside of basic customer service skills.
You must have a part-time job in the retail field to support your learning and assessments if you choose this course.
Students will:
Learn successful ways of interacting with customers from a variety of backgrounds
Gain skills in handling complaints
Learn how to research products and organisations
Learn the techniques needed to create displays
Learn how to prepare a float and reconcile takings
Learning Areas:
Net NZ and Vocational Options
Contributions and Equipment/Stationery
None specified.