Level 3 Retail

This course provides a selection of level 3 unit standards that offer learning towards working in customer service environments where the learner may be responsible for managing customer interactions that are outside of basic customer service skills. You must have a part-time job in the retail field to support your learning and assessments if you choose this course. Students will: Learn successful ways of interacting with customers from a variety of backgrounds Gain skills in handling complaints Learn how to research products and organisations Learn the techniques needed to create displays Learn how to prepare a float and reconcile takings