Level 3 Retail

RETA3
Course Description

This course provides a selection of level 3 unit standards that offer learning towards working in customer service environments where the learner may be responsible for managing customer interactions that are outside of basic customer service skills.

You must have a part-time job in the retail field to support your learning and assessments if you choose this course.

Students will:

Learn successful ways of interacting with customers from a variety of backgrounds
Gain skills in handling complaints
Learn how to research products and organisations
Learn the techniques needed to create displays
Learn how to prepare a float and reconcile takings


Contributions and Equipment/Stationery

None specified.


Recommended Prior Learning You must have a part-time job in the retail field to support your learning and assessments if you choose this course.
Credit Information
Assessment
Level
Internal or
External
Credits
L1 Literacy Credits UE Literacy Credits Numeracy Credits
U.S. 27229 v5 Respond to customer complaints in a retail or distribution environment during customer interactions
3
I
4
U.S. 22013 v2 Create and maintain materials for presentation of products
3
I
4
U.S. 11999 v7 Demonstrate product knowledge in a specified department in a retail or distribution environment
4
I
4
U.S. 11831 v7 Apply skills and qualities of a salesperson in a retail or distribution environment
3
I
6
U.S. 11818 v6 Demonstrate and apply product and/or service knowledge
3
I
2
U.S. 11817 v7 Serve customers face to face in a wide range of contexts
3
I
4
U.S. 422 v4 Create in-store displays in a retail environment
3
I
3
Total Credits

Total Credits Available: 27 credits.
Internally Assessed Credits: 27 credits.