Level 2 Retail

RETA2
Course Description

A selection of Level 2 unit standards are provided that offer learning towards introductory frontline customer service skills where the learner is working predominantly with customers in a face-to-face situation.

To undertake this course you must have a part-time job in the retail field that can be used as a setting for your assessments.

Students will:

Learn skills in selling to different types of customers
Gain the techniques needed to minimise theft and fraud
Learn how to research product information
Gain experience in working effectively in a team
Gain insight into maintaining workplace presentation


Pathway

Level 3 Retail

Contributions and Equipment/Stationery

To undertake this course you must have a part-time job in the retail field that can be used as a setting for your assessments.


Recommended Prior Learning Open Entry
Credit Information
Assessment
Level
Internal or
External
Credits
L1 Literacy Credits UE Literacy Credits Numeracy Credits
U.S. 24997 v4 Demonstrate knowledge of theft and fraud in a retail or distribution environment
2
I
5
U.S. 19583 v7 Demonstrate knowledge of products in a retail or distribution environment
2
I
4
U.S. 12008 v6 Sell goods and/or services in a retail environment under supervision
2
I
6
U.S. 11974 v7 Participate in a team in a retail or distribution environment
2
I
4
U.S. 11941 v7 Establish and maintain positive customer service interactions in a retail environment
2
I
2
U.S. 11938 v6 Assist customers to select goods and/or services
2
I
5
U.S. 62 v9 Maintain personal presentation and a positive attitude in a workplace involving customer contact
2
I
3
Total Credits

Total Credits Available: 29 credits.
Internally Assessed Credits: 29 credits.