Level 2 Retail

A selection of Level 2 unit standards are provided that offer learning towards introductory frontline customer service skills where the learner is working predominantly with customers in a face-to-face situation. To undertake this course you must have a part-time job in the retail field that can be used as a setting for your assessments. Students will: Learn skills in selling to different types of customers Gain the techniques needed to minimise theft and fraud Learn how to research product information Gain experience in working effectively in a team Gain insight into maintaining workplace presentation