RETA3
This course requires 2 options.

Level 3 Retail

Course Description

This course provides a selection of level 3 unit standards that offer learning towards working in customer service environments where the learner may be responsible for managing customer interactions that are outside of basic customer service skills.

You must have a part-time job in the retail field to support your learning and assessments if you choose this course.

Students will:

Learn successful ways of interacting with customers from a variety of backgrounds
Gain skills in handling complaints
Learn how to research products and organisations
Learn the techniques needed to create displays
Learn how to prepare a float and reconcile takings


Contributions and Equipment/Stationery

None specified.

Recommended Prior Learning

You must have a part-time job in the retail field to support your learning and assessments if you choose this course.

Credit Information

Total Credits Available: 27 credits.
Internally Assessed Credits: 27 credits.

Assessment
Description
Level
Internal or
External
Credits
L1 Literacy Credits
UE Literacy Credits
Numeracy Credits
U.S. 27229 v5
NZQA Info
Respond to customer complaints in a retail or distribution environment during customer interactions
Level: 3
Internal or External: Internal
Credits: 4
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 22013 v2
NZQA Info
Create and maintain materials for presentation of products
Level: 3
Internal or External: Internal
Credits: 4
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 11999 v7
NZQA Info
Demonstrate product knowledge in a specified department in a retail or distribution environment
Level: 4
Internal or External: Internal
Credits: 4
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 11831 v7
NZQA Info
Apply skills and qualities of a salesperson in a retail or distribution environment
Level: 3
Internal or External: Internal
Credits: 6
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 11818 v6
NZQA Info
Demonstrate and apply product and/or service knowledge
Level: 3
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 11817 v7
NZQA Info
Serve customers face to face in a wide range of contexts
Level: 3
Internal or External: Internal
Credits: 4
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 422 v4
NZQA Info
Create in-store displays in a retail environment
Level: 3
Internal or External: Internal
Credits: 3
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
Credit Summary
Total Credits: 27
Total Level 1 Literacy Credits: 0
Total University Entrance Literacy Credits: 0
TotalNumeracy Credits: 0