RETA2
This course requires 2 options.

Level 2 Retail

Course Description

A selection of Level 2 unit standards are provided that offer learning towards introductory frontline customer service skills where the learner is working predominantly with customers in a face-to-face situation.

To undertake this course you must have a part-time job in the retail field that can be used as a setting for your assessments.

Students will:

Learn skills in selling to different types of customers
Gain the techniques needed to minimise theft and fraud
Learn how to research product information
Gain experience in working effectively in a team
Gain insight into maintaining workplace presentation


Pathway

Contributions and Equipment/Stationery

To undertake this course you must have a part-time job in the retail field that can be used as a setting for your assessments.

Recommended Prior Learning

Open Entry

Credit Information

Total Credits Available: 29 credits.
Internally Assessed Credits: 29 credits.

Assessment
Description
Level
Internal or
External
Credits
L1 Literacy Credits
UE Literacy Credits
Numeracy Credits
U.S. 24997 v4
NZQA Info
Demonstrate knowledge of theft and fraud in a retail or distribution environment
Level: 2
Internal or External: Internal
Credits: 5
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 19583 v7
NZQA Info
Demonstrate knowledge of products in a retail or distribution environment
Level: 2
Internal or External: Internal
Credits: 4
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 12008 v6
NZQA Info
Sell goods and/or services in a retail environment under supervision
Level: 2
Internal or External: Internal
Credits: 6
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 11974 v7
NZQA Info
Participate in a team in a retail or distribution environment
Level: 2
Internal or External: Internal
Credits: 4
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 11941 v7
NZQA Info
Establish and maintain positive customer service interactions in a retail environment
Level: 2
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 11938 v6
NZQA Info
Assist customers to select goods and/or services
Level: 2
Internal or External: Internal
Credits: 5
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 62 v9
NZQA Info
Maintain personal presentation and a positive attitude in a workplace involving customer contact
3
3
3
3
Level: 2
Internal or External: Internal
Credits: 3
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
Credit Summary
Total Credits: 29
Total Level 1 Literacy Credits: 0
Total University Entrance Literacy Credits: 0
TotalNumeracy Credits: 0