RETA2
This course requires 2 options.

Level 2 Retail

Course Description

A selection of Level 2 unit standards are provided that offer learning towards introductory frontline customer service skills where the learner is working predominantly with customers in a face-to-face situation.

To undertake this course you must have a part-time job in the retail field that can be used as a setting for your assessments.

Students will:

Learn skills in selling to different types of customers
Gain the techniques needed to minimise theft and fraud
Learn how to research product information
Gain experience in working effectively in a team
Gain insight into maintaining workplace presentation


Contributions and Equipment/Stationery

To undertake this course you must have a part-time job in the retail field that can be used as a setting for your assessments.

Recommended Prior Learning

Open Entry

Pathway

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